Refund Policy

At Clever Cart, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not satisfied with your order, our refund policy is here to assist.

Eligibility for Refunds

1. Damaged or Defective Items

   • If your product arrives damaged or defective, you are eligible for a full refund or replacement. Please contact us within 7 days of receiving the item.
   
   

2. Incorrect or Missing Items

   • If you receive an incorrect item or your order is incomplete, notify us within 7 days of delivery for a resolution.
   
   

3. Change of Mind

   • For unused, unopened items in their original packaging, we accept returns within 14 days of delivery. Return shipping costs for change-of-mind returns will be your responsibility.
   
   

Refund Process

1. Contact Us

   • Email our support team at clevercart@mail.com with your order number, a description of the issue, and supporting photos (if applicable).
   
   

2. Approval

   • Once your request is reviewed and approved, we will provide instructions for returning the item.
   
   

3. Refund Timeline

   • Refunds will be processed within 7–10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
   
   

Non-Refundable Items

• Items purchased on clearance or marked as "final sale"
• Gift cards or promotional items
• Used or opened products unless defective

Return Shipping

• For defective or incorrect items, we will cover the cost of return shipping.
• For change-of-mind returns, the customer is responsible for return shipping fees.

If you have any questions or concerns about our refund policy, please reach out to us at clevercart@mail.com or call us at +44 7530 941694.

We appreciate your trust in Clever Cart and look forward to serving you again!